Public Tickets
Av
no nav menu on mobile siteClosed
WooCommerce WP Theme Issues
Updated November 23, 2017 at 2:27am
4
Most recent comment from Martin Frank:Hi Trevor ,
Please read your ticket.
https://themeftc.ticksy.com/ticket/1378187Thank you!
Dusan
Rename "Shoppping" cardClosed
WooCommerce WP Theme Issues
Updated November 22, 2017 at 1:31am
2
Most recent comment from Charmy:Hi,You can change it in wp-content/themes/rango/inc/woo/function.php , in line 86 http://prntscr.com/hdkl72Have a nice day!
Thanks.
Steven
Wishlist not workingClosed
Pre Sale Questions
Updated November 20, 2017 at 9:48am
6
Most recent comment from Martin Frank:Hi Steven,The issue occurs on demo only. We already updated it.It's a small problem. We place a wrong link only.Thank you!
Steven
The black bar in the middle of all productsClosed
Pre Sale Questions
Updated November 20, 2017 at 1:24am
3
Most recent comment from Martin Frank:Hi Steven,Yes, of course! You can customize it.Thank you!
Marc
BlogClosed
WooCommerce WP Theme Issues
Updated November 16, 2017 at 2:50am
3
Most recent comment from Charmy:Hi, Thank for using our theme.
Please let me know if we can be of further assistance. I will try to help you faster!
If you're happy with the theme and support you received we would really appreciat ...
javier
lightboxClosed
WooCommerce WP Theme Issues
Updated November 15, 2017 at 9:10am
4
Most recent comment from Charmy:I think it's possible with other plugin!
Daros Web
Error "not found" on mobile devicesClosed
WooCommerce WP Theme Issues
Updated November 10, 2017 at 8:51am
2
Most recent comment from Charmy:Hi, can you install other theme and try to view with your phone. If you can't view other theme on mobile. Please contact with your host to find the problem. If your site display well with other theme ...
mohamed
how can i edit the form in checkout pageClosed
WooCommerce WP Theme Issues
Updated November 8, 2017 at 1:38am
2
Most recent comment from Charmy:Hi,This field is form check out of woocommerce, you can't edit them! May be you can find something you wanna change in Woocommerce > settings > check out http://prntscr.com/h7l17i. Or you can edit ...
Macarena
errorClosed
WooCommerce WP Theme Issues
Updated November 7, 2017 at 9:21am
2
Most recent comment from Charmy:Hi,Can you give me some information about this error? You got this message when you install theme? or active plugin or import demo-content?
Kory Samson
Logo Display IssuesClosed
WooCommerce WP Theme Issues
Updated November 7, 2017 at 6:40am
6
Most recent comment from Charmy:You're welcome!
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and p ...
Tin
Can we add video on product descriptionClosed
WooCommerce WP Theme Issues
Updated November 7, 2017 at 1:47am
2
Most recent comment from Charmy:Hi,Of course, you can add video on product descripton . http://prntscr.com/h751mcThanks
Srdjan
fatal error - plugin ThemeFTCClosed
WooCommerce WP Theme Issues
Updated November 3, 2017 at 4:16am
5
Most recent comment from Martin Frank:Hi ,
You're welcome!
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good revi ...
Mohan
Visual Composer is not availableClosed
WooCommerce WP Theme Issues
Updated October 31, 2017 at 11:42am
6
Most recent comment from Martin Frank:Thanks!
jafir abbas
problemClosed
WooCommerce WP Theme Issues
Updated October 31, 2017 at 6:56am
2
Most recent comment from Martin Frank:Hi,We already answered another ticket of you.Please follow it.Sorry about delay in response!Thank you!
Hayashi
WooCommerce Transfer?Closed
WooCommerce WP Theme Issues
Updated October 31, 2017 at 2:41am
2
Most recent comment from Martin Frank:Hi Hayashi,Yes, all of them will be transferred when you use the our theme.Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would real ...