Public Tickets
Azhari
The site is experiencing technical difficultiesClosed
WooCommerce WP Theme Issues
Updated July 24, 2019 at 9:33am
14
Most recent comment from Kevin:hi Azhari !Go to the Mega Main menu and press Save all settings, then delete Cache and check the site again, your problem will be solved.http://prntscr.com/ojbjyxthank you
Souvik Mandal
FooterClosed
WooCommerce WP Theme Issues
Updated July 23, 2019 at 4:31am
4
Most recent comment from Kevin:thank you, Glad to help you
Souvik Mandal
When theme is updated and plugins are Updated. Can i update all my plugin and theme??Closed
WooCommerce WP Theme Issues
Updated July 23, 2019 at 4:30am
4
Most recent comment from Kevin:thank you, Glad to help you
Souvik Mandal
Coming soonClosed
WooCommerce WP Theme Issues
Updated July 23, 2019 at 4:30am
2
Most recent comment from Kevin:Hi Souvik !You can use this plugin to create trnag Comming soon as well as Maintenance Mode on the sitehttps://en.wordpress.org/plugins/coming-soon/thank you
Souvik Mandal
Purchase WPBakery Page Builder license.Closed
WooCommerce WP Theme Issues
Updated July 23, 2019 at 4:28am
4
Most recent comment from Kevin:thank you, Have a good day
Souvik Mandal
Mobile screenClosed
WooCommerce WP Theme Issues
Updated July 23, 2019 at 2:57am
9
Most recent comment from Kevin:Hi Souvik !The tablets is unaffected by the footer that is making an error, it only has problems with mobile and I have instructed you to adjust it.thank you
Aaron Fletcher
Website not displayingClosed
WooCommerce WP Theme Issues
Updated July 23, 2019 at 1:51am
2
Most recent comment from Kevin:Hi Aaron Fletcher !
I checked on the site and found that the product image was deleted and it no longer received the old image, please update the image of this product via edit product.https://prn ...
Souvik Mandal
Theme home pageClosed
WooCommerce WP Theme Issues
Updated July 22, 2019 at 4:10am
4
Most recent comment from Kevin:Hi Souvik !If you want to use the home as a home page, edit its name with what I suggested, this name is set while you create the page.thank you
Kunal
Demo installation prolemClosed
WooCommerce WP Theme Issues
Updated July 22, 2019 at 3:39am
2
Most recent comment from Kevin:hi Kunal !Please use the wp-reset plugin to enter "reset" to reset the entire site before our active themePlease note these parameters on Cpanelmax_execution_time = 300max_upload_filesize = 20Mpost_ ...
Souvik Mandal
Single post pageClosed
WooCommerce WP Theme Issues
Updated July 22, 2019 at 3:16am
2
Most recent comment from Kevin:Hi Souvik !If you want to create a unique style for that single post, turn on the WPBakery post editor by going to WPBakery-> Role managerhttp://prntscr.com/oi88wyYou can then edit css for each post ...
Souvik Mandal
How canClosed
WooCommerce WP Theme Issues
Updated July 22, 2019 at 2:30am
6
Most recent comment from Kevin:Hi Souvik Go to Appearance-> theme options-> General-> Logo - Favicon and turn off Mobile layoutthank you
Noor shahid
Dissable breadcrumb on product pageClosed
WooCommerce WP Theme Issues
Updated July 20, 2019 at 1:11am
12
Most recent comment from Kevin:Hi Noor shahid !You can put it anywhere in that file, your problem will be solvedthank you
Souvik Mandal
How to ShowClosed
WooCommerce WP Theme Issues
Updated July 19, 2019 at 7:21am
6
Most recent comment from Kevin:Hi Souvik !Please add this css attribute to APppearance-> Customize-> Addional Css@media (max-width: 991px) {.header-ftc .dropdown-menu-header { display: block !important;}}thank you
Cathy Jordan
Cannot upload theme in WPClosed
WooCommerce WP Theme Issues
Updated July 19, 2019 at 2:43am
4
Most recent comment from Kevin:Hi EPlease unzip it and select the .zip file and the inner theme to upload, it looks like you have already uploaded the name to the correct theme.thank you
Eugen G.
Cart not appearing in ftc-off-canvas-cart position after adding productClosed
WooCommerce WP Theme Issues
Updated July 18, 2019 at 9:47am
6
Most recent comment from Kevin:Hi Eugen !Thank you for using our theme, wish you a happy day