Public Tickets
Beto
Product Lightbox is not working (rango theme)Closed
WooCommerce WP Theme Issues
Updated August 11, 2018 at 1:23am
4
Most recent comment from Charmy:Hi,You can install this plugin to active light box.
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if yo ...
Luis Filipe
Doubts about woocommerce messageClosed
WooCommerce WP Theme Issues
Updated August 9, 2018 at 1:08am
2
Most recent comment from Charmy:Hi,There are our custom file for woocommerce, Don't worry. We were test it and it still work well with lastest version of woocommerce. You can dismiss this message.We will change the custom file vers ...
tolga
Product Photos are unclickableClosed
WooCommerce WP Theme Issues
Updated August 8, 2018 at 3:14pm
6
Most recent comment from Charmy:Hi,I create a child theme and put my custom css there. http://prntscr.com/kg8xkvYou can check again.Thanks
aisha
menu barClosed
Pre Sale Questions
Updated August 7, 2018 at 11:31pm
2
Most recent comment from Martin Frank:Hi Aisha,Yes, of course! You can hide it.Thanks!
Cyrille Roussel ROUSSEL
Credo theme not working properlyClosed
WooCommerce WP Theme Issues
Updated August 7, 2018 at 7:45am
8
Most recent comment from Charmy:Don't worry, we are provide you support service.
Let me know when you start setup your site.
If you're happy with the theme and support you received we would really appreciate it if you could leave ...
joseph
site has no documentation and no demo dataClosed
WooCommerce WP Theme Issues
Updated August 6, 2018 at 3:10am
3
Most recent comment from Charmy:Hi,You can find the document on download file. Please open the file index.html by web browser to read it.About demo data, we are not use importer of wordpress to import xml file any more, now you can ...
Eduardo
Demo data not foundClosed
WooCommerce WP Theme Issues
Updated August 6, 2018 at 2:45am
2
Most recent comment from Charmy:Good morning,After you install and active theme, Please go to appearance > install plugins to install and active all plugin we are recommend.Then use plugin FTC-Importer to import our demo content by ...
Edison Acosta
about menu and footerClosed
WooCommerce WP Theme Issues
Updated August 6, 2018 at 2:34am
2
Most recent comment from Charmy:Good morning,After install and active theme, please go to Appearance > install plugins to install and active all plugin we are recommend. You can see the mega main menu plugin there...Then you can us ...
Edison Acosta
About Template InstallationClosed
WooCommerce WP Theme Issues
Updated August 4, 2018 at 4:40am
3
Most recent comment from Edison Acosta:I have already solved the php.ini file limit with my hosting provider. Thank you
Hemanth
theme is loading with slowClosed
WooCommerce WP Theme Issues
Updated August 4, 2018 at 4:20am
3
Most recent comment from Martin Frank:Hi Hemanth,We do apologize about any inconvenience!Please follow the instructions of Jamie.If the problem is still persist then please provide us Admin Panel access again.We will check it and help you ...
Mansoor Sadiq
Blogs Creation and Login pagesClosed
WooCommerce WP Theme Issues
Updated August 2, 2018 at 7:10am
4
Most recent comment from Charmy:Hi,You can find the setting for discussion on dashboard http://prntscr.com/kdonqiThanks
Nina
WpbakeryClosed
WooCommerce WP Theme Issues
Updated August 2, 2018 at 1:24am
13
Most recent comment from Charmy:Hi, The first you can looking at download file theme, we include file child theme of this theme, you must upload and active it on your site,
Then go to dashboard > appearance > editor to add custom ...
DANIELE
Problem with ftc productClosed
WooCommerce WP Theme Issues
Updated August 1, 2018 at 11:11pm
1
Most recent comment from DANIELE:Hi,
Joe
Size ChartClosed
WooCommerce WP Theme Issues
Updated August 1, 2018 at 1:32am
2
Most recent comment from Charmy:Hi,you can change the size chart image on setting of product.http://prntscr.com/kd5m5xThis option will be override setting of size chart from theme options
Please let me know if we can be of further ...
Mansoor Sadiq
Banner Image above Homepage SliderClosed
WooCommerce WP Theme Issues
Updated July 30, 2018 at 6:45am
2
Most recent comment from Charmy:Hi,You can help me check the setting on theme options.(Appearance > theme options)and remove header information of header.Or you can give me admin panel access of your site. I can help you check it.Th ...