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Public Tickets

Yourplanet problems with the menuClosed WooCommerce WP Theme Issues   Updated July 27, 2018 at 2:20pm   2 Most recent comment from Martin Frank:Hi,I do apologize about the problem.Please provide us Admin WordPress of the site.We will help you.Thank you for your feedback! ayoub gift shop theme wordpressClosed Pre Sale Questions   Updated July 26, 2018 at 1:45am   2 Most recent comment from Charmy:Hi,You can help me check all plugin we are recommend for this theme. From Dashboard > appearance > install plugins, make sure you install and active all of them.Then you can see plugin FTC-Importer. P ... Webpixelia Isuue Page ProductClosed WooCommerce WP Theme Issues   Updated July 23, 2018 at 2:08am   2 Most recent comment from Charmy:Hi, Can you show me some image for example?this Problem come from summary of product or on widgets...etc.I need more information to check it.If you can make your site online, we can check and fix it f ... giles smith demo Crona not installing using FTC importerClosed WooCommerce WP Theme Issues   Updated July 23, 2018 at 1:55am   2 Most recent comment from Charmy:Hi, Please follow your other ticket. We will support you there.Thanks Darrin Stern MenuClosed WooCommerce WP Theme Issues   Updated July 22, 2018 at 2:06pm   2 Most recent comment from Darrin Stern:I figured this out, please close the ticket, not need to respond. Yoram Thank You!Closed WooCommerce WP Theme Issues   Updated July 19, 2018 at 10:10am   2 Most recent comment from Charmy:Thank you. You're welcome! Please let me know if we can be of further assistance. If you're happy with the theme and support you received we would really appreciate it if you could leave us a good ... Gloria SlideClosed Pre Sale Questions   Updated July 19, 2018 at 9:22am   5 Most recent comment from Gloria:Dear Jamie,thank you Nathan Blue Mega Menu After ImportClosed WooCommerce WP Theme Issues   Updated July 17, 2018 at 2:55am   2 Most recent comment from Charmy:Hi,Please remove cache from web browser then check it again.Thanks Hemanth organic theme performance issueClosed WooCommerce WP Theme Issues   Updated July 17, 2018 at 2:24am   9 Most recent comment from Charmy:Hi,You can install and use plugin regenerate thumbnail to resize the image to the same size.https://wordpress.org/plugins/regenerate-thumbnails/Thanks Randy Cambiar lenguaje de tiempo de descuentoClosed WooCommerce WP Theme Issues   Updated July 12, 2018 at 12:56am   4 Most recent comment from Charmy:Hi,You can use plugin  Loco Translate to create new pot file , then translate plugin to your language.Don't worry, It's simple to do.Thanks Randy Cambiar aspecto de pagina edit accountClosed WooCommerce WP Theme Issues   Updated July 10, 2018 at 1:17am   2 Most recent comment from Charmy:Hi, we only custom file my-address.php of woocommerce, you can find it on folder: wp-content/themes/peto/woocommerce/myaccount/my-address.phpIf you wanna custom it, you must copy this file and put it ... Sherin www.palharam.inClosed WooCommerce WP Theme Issues   Updated July 9, 2018 at 2:36am   2 Most recent comment from Charmy:Good morning, I checked your site, I noticed you have some image can't be load, may be you remove it on your media...(provide me admin panel access of your site on private ticket, I can help you solv ... Michael Donaghy Top of Page On Home Page Demo 1Closed WooCommerce WP Theme Issues   Updated July 9, 2018 at 1:50am   4 Most recent comment from Charmy:About the logo, I think it's problem with setting of page option.You can help me go to edit page of home page. Scroll to bottom of edit page, then remove setting logo.Save your change there, then go t ... Randy Error barra lateral izquierda en la tiendaClosed WooCommerce WP Theme Issues   Updated July 7, 2018 at 1:20am   4 Most recent comment from Charmy:Hi,We are using redux framework to make theme option, you must install this plugin to use theme option and config your site.I think I will update document and put the notice on it.Thank for the feedba ... Michael Donaghy No Demo Content In FilesClosed WooCommerce WP Theme Issues   Updated July 7, 2018 at 12:54am   2 Most recent comment from Charmy:Hi,Sorry, It's out date of document. We will update document soon.Thank for your feedback.