Public Tickets
Per Mork
Safari browser: choppy scrollingClosed
WooCommerce WP Theme Issues
Updated June 18, 2021 at 8:34am
4
Most recent comment from Kevin:Hi Per Mork !there is a js fragment that causes this problem and i have hidden it on the sitehttps://prnt.sc/15sajncthanks
Marco Scheider
gallery pictures are shown offset in previewClosed
WooCommerce WP Theme Issues
Updated June 18, 2021 at 7:29am
6
Most recent comment from Kevin:Hi Marcothanks, Glad to help you
Ankita
facing problem related to footer (footer content is not updated)Closed
WooCommerce WP Theme Issues
Updated June 18, 2021 at 2:48am
10
Most recent comment from Kevin:Hi Ankita !Displayed on mobile is a miniature responsive mode compared to desktop# to change the social network icon on mobile go to Appearance->Theme options->General->header of inner page and scro ...
Alex
ERROR COMPRAClosed
Pre Sale Questions
Updated June 16, 2021 at 2:08am
2
Most recent comment from Kevin:Hi Alex Thank you for your sharing, we need to detail the problems you encountered on the site to upgrade and improve the theme, there may be problems due to incorrect config, it would be great to h ...
Jorge
Remove "Read more" and "Read less"Closed
WooCommerce WP Theme Issues
Updated June 14, 2021 at 7:51am
4
Most recent comment from Kevin:Hi Jorge I removed this default feature in the inc/woo/hooks.php file on the themethanks
Arslan Ahmad
Peto ThemeClosed
WooCommerce WP Theme Issues
Updated June 14, 2021 at 1:15am
14
Most recent comment from Kevin:Hi Arslan Ahmad thanks, Glad to help you
Alisa Moody
WooCommerce Pages not workingClosed
WooCommerce WP Theme Issues
Updated June 12, 2021 at 2:05am
4
Most recent comment from Kevin:Hi Alisa Moodysorry you are not using our theme so we don't have enough information to help you bạn# please contact the exact theme and theme you purchased for the most accurate supportthanks
Miguel Carulla
Envato jewelry theme does not work on latest wordpress / woocommerce releaseClosed
WooCommerce WP Theme Issues
Updated June 8, 2021 at 2:10am
2
Most recent comment from Kevin:Hi Miguel Carulla !It seems that the config on the site is not standard# you need to go to Appearance->install plugin, download and activate the plugins that the theme requires before importing, e ...
Kuriakos Karras
color/sizeClosed
WooCommerce WP Theme Issues
Updated June 7, 2021 at 1:28am
2
Most recent comment from Kevin:Hi Kuriakos KarrasI have adjusted its display on the site, please check againthanks
Slaven Beram
Disable language and currency switcherClosed
WooCommerce WP Theme Issues
Updated June 4, 2021 at 9:03am
4
Most recent comment from Kevin:Hi Slaven Beramthanks, Glad to help you
Slaven Beram
Some words remain un-translatedClosed
WooCommerce WP Theme Issues
Updated June 4, 2021 at 8:44am
2
Most recent comment from Kevin:Hi Slaven Beram !Please use the Loco translate plugin to create theme translations and translate other words on the theme with your languagethanks
Ariful Islam
I can not edit header top bar contentClosed
WooCommerce WP Theme Issues
Updated June 1, 2021 at 6:57am
4
Most recent comment from Kevin:Hi Ariful IslamI removed the logo at Edit page->page options to get the settings at Theme options# Currently the header-layout does not allow editing in the template# you can edit the content at the ...
Sonal
i can see the themes code after importing a demo home pageClosed
WooCommerce WP Theme Issues
Updated May 31, 2021 at 2:36am
3
Most recent comment from Kevin:Hi Sonal
This page is being built with WPbakery, please activate this plugin at Appearance->Install plugin so that it displays the correct content.
thanks
Jordi
Placeholders of login and registration forms are not translatable.Closed
WooCommerce WP Theme Issues
Updated May 28, 2021 at 1:51am
4
Most recent comment from Kevin:Hi JordiI removed the template override from Woocomerce so it translates automatically from Woocommerce plugin pluginthanks
Jeremy
Home 32 Elementor display issueClosed
WooCommerce WP Theme Issues
Updated May 27, 2021 at 1:22am
2
Most recent comment from Kevin:Hi JeremyPlease provided your wp-admin account, I will check the details of the problem and help you adjust on the site
thank you