Public Tickets
Tiffani Armstead
Missing PluginsClosed
WooCommerce WP Theme Issues
Updated June 22, 2021 at 4:33am
12
Most recent comment from Kevin:Hi Tiffanithank you very much, have a good day
[email protected]
instagram featureClosed
WooCommerce WP Theme Issues
Updated June 21, 2021 at 2:55am
2
Most recent comment from Kevin:Hiplease go to WP Bakery->Role manager and enable this editor for footerhttps://prnt.sc/1656gww# then go to Appearance->widget, select 3 sidebars "Footer Top; Footer Middle and Footer Bottom" open it ...
Emanuele
Woocommerce categoryClosed
WooCommerce WP Theme Issues
Updated June 21, 2021 at 1:58am
2
Most recent comment from Kevin:Hi Emanueleyeah, i have adjusted and hidden some parts with theme options->Ecommerce->Product details# you can check againthanks
Maximiliano Ozan
FTC Hotspots Javascript errorClosed
WooCommerce WP Theme Issues
Updated June 19, 2021 at 3:26am
17
Most recent comment from Kevin:Hi Maximiliano !We recognize there is a conflict, please provide wp-admin access information, we will check the details now
thank you
Per Mork
Safari browser: choppy scrollingClosed
WooCommerce WP Theme Issues
Updated June 18, 2021 at 8:34am
4
Most recent comment from Kevin:Hi Per Mork !there is a js fragment that causes this problem and i have hidden it on the sitehttps://prnt.sc/15sajncthanks
Marco Scheider
gallery pictures are shown offset in previewClosed
WooCommerce WP Theme Issues
Updated June 18, 2021 at 7:29am
6
Most recent comment from Kevin:Hi Marcothanks, Glad to help you
Ankita
facing problem related to footer (footer content is not updated)Closed
WooCommerce WP Theme Issues
Updated June 18, 2021 at 2:48am
10
Most recent comment from Kevin:Hi Ankita !Displayed on mobile is a miniature responsive mode compared to desktop# to change the social network icon on mobile go to Appearance->Theme options->General->header of inner page and scro ...
Alex
ERROR COMPRAClosed
Pre Sale Questions
Updated June 16, 2021 at 2:08am
2
Most recent comment from Kevin:Hi Alex Thank you for your sharing, we need to detail the problems you encountered on the site to upgrade and improve the theme, there may be problems due to incorrect config, it would be great to h ...
Jorge
Remove "Read more" and "Read less"Closed
WooCommerce WP Theme Issues
Updated June 14, 2021 at 7:51am
4
Most recent comment from Kevin:Hi Jorge I removed this default feature in the inc/woo/hooks.php file on the themethanks
Arslan Ahmad
Peto ThemeClosed
WooCommerce WP Theme Issues
Updated June 14, 2021 at 1:15am
14
Most recent comment from Kevin:Hi Arslan Ahmad thanks, Glad to help you
Alisa Moody
WooCommerce Pages not workingClosed
WooCommerce WP Theme Issues
Updated June 12, 2021 at 2:05am
4
Most recent comment from Kevin:Hi Alisa Moodysorry you are not using our theme so we don't have enough information to help you bạn# please contact the exact theme and theme you purchased for the most accurate supportthanks
Miguel Carulla
Envato jewelry theme does not work on latest wordpress / woocommerce releaseClosed
WooCommerce WP Theme Issues
Updated June 8, 2021 at 2:10am
2
Most recent comment from Kevin:Hi Miguel Carulla !It seems that the config on the site is not standard# you need to go to Appearance->install plugin, download and activate the plugins that the theme requires before importing, e ...
Kuriakos Karras
color/sizeClosed
WooCommerce WP Theme Issues
Updated June 7, 2021 at 1:28am
2
Most recent comment from Kevin:Hi Kuriakos KarrasI have adjusted its display on the site, please check againthanks
Slaven Beram
Disable language and currency switcherClosed
WooCommerce WP Theme Issues
Updated June 4, 2021 at 9:03am
4
Most recent comment from Kevin:Hi Slaven Beramthanks, Glad to help you
Slaven Beram
Some words remain un-translatedClosed
WooCommerce WP Theme Issues
Updated June 4, 2021 at 8:44am
2
Most recent comment from Kevin:Hi Slaven Beram !Please use the Loco translate plugin to create theme translations and translate other words on the theme with your languagethanks